Frequently asked questions

Choose available products, confirm EACH-unit quantities, review your cart, enter checkout details, then choose an available payment method.

Yes. You can adjust quantities on product cards, product detail pages, and again in your cart before checkout.

Sign in and open Order History to view order details, payment status, fulfilment status, items, totals, and invoices when available.

Warehouse pickup is available from A7, 2A Westall Road, Springvale VIC 3171.

Standard pickup hours are Monday to Friday 9:00am-4:00pm and Saturday to Sunday 11:00am-6:00pm.

Delivery availability depends on your area, courier capacity, weather, and public-holiday schedules. Watch for delivery updates and contact support if a time-sensitive order needs help.

Checkout shows the payment methods currently available for your order and device, which may include cards, digital wallets, Link, or PayTo.

Payment status updates after the payment provider and order records finish reconciliation. If your order still shows unpaid after a short wait, contact support with your order number.

If your account has available points, the checkout page shows the points balance and lets you request a points redemption before payment.

Yes. Open your order or invoice page from your account and use the invoice download button when an invoice is available.

Product availability can change quickly. If an item is unavailable, check back later or contact support for restock information.

For short-dated products, choose a delivery or pickup date that allows you to receive the item before its expiry date.

Contact support as soon as possible with your order number, photos, and a clear description so the team can review the issue.